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OL-297-A error trying to connect to UBS using Direct Connect

Bryanp36

I've been getting OL-297-A error trying to connect to UBS using Direct Connect since this past Wednesday,11/04/2026. All security settings are what they should be. No notice from UBS of a server outage. Wondering if it could be tied to the latest update I installed that same day?

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Pat Marshall

Same for me with UBS Financial. I followed thie suggestions to revert to R69.53 but the problem persists. When I perform a OneStep Update, it seems to stall and take longer than usual but always with my UBS accounts generating an OL-297-A error (which started out as an OL-290-A) before I followed the recommendation to R69.53.

Pat Marshall

Here is the message I get when I do a One Step Update.

Racer_Zig

UBS connection has been down since 11/5/2026. Attempts to connect with One Step Update return error OL-297-A and says unable to establish an internet connection but all other institutions I use update with no problem. Assets in UBS (stocks and mutual funds) do update pricing, but no new transactions are downloaded. I have tried to reset the account through Account Details>Online Services and tried to deactivate and reactivate the account. After deactivating and when trying to activate, the Activate One Step Update screen just presents the spinning circle. Waited for about 5 minutes before cancelling. When trying to add a new account for UBS Online services, Quicken says my password is incorrect. I can access my account directly through an internet browser, so the account is good and my access credentials are also good. I have seen one other request for assistance that was unsuccessful in reestablishing connectivity. What next?

dcspa

Getting errors and UBS is available. Please investigate.

R69.53

build 27.1.69.53

Tom Guild

same for me - same Financial Institution, same error. Same result when going back to R69.25. I wonder how far back we have to go?

Quicken Kristina

Hello All,

Thank you for letting us know you're encountering this issue. If you haven't already done so, please troubleshoot the issue by following the directions in our article on OL-297 errors: https://www.quicken.com/support/error-when-using-online-services-ol-297

Due to the number of people reporting this issue, we forwarded this issue to the proper channels to be this further investigated. In the meɑntime, please go to Help>Report ɑ Problem and submit ɑ problem report with log files attached in order to contribute to the investigation.

While you will not receive ɑ response through this submission, these reports will help our teɑms in further investigɑting the issue. The more problem reports we receive, the better.

We ɑpologize for ɑny inconvenience! Thɑnk you.

(CTP-19238)

Quicken Kristina

Hello All,

We now have a Community Alert that you can bookmark to track this issue:

https://community.quicken.com/discussion/7977606/new-11-7-26-ubs-bank-ol-297

Thank you!

(Ticket #12670385/CTP-19238)

djb

Also having this problem.

DaveO52

Same problem

djb

Following the troubleshooting directions does not resolve this problem.

Pat Marshall

Same result for me. At the very least, I would like assurance that Quicken will provide a timely resolution.

schmidtbob

It only is affecting UBS accounts. I started getting it 11/6 and waited until the next business day and today, I am still getting it. It is downloading other financial institutions—only UBS is the issue. I have restarted my computer and the issue still exists. Any suggestions?

dcspa

I sent through the quicken report a problem. Your link suggestion did not resolve and it is out of date as it does not show Windows 11.

This should not be closed as this is an open issue.

Quicken Kristina

Hello All,

Thank you for letting us know you're also seeing this issue. It has been reported to our teams for further investigation and resolution. To track the status of this issue, please bookmark this Community Alert:

https://community.quicken.com/discussion/7977606/new-11-7-26-ubs-bank-ol-297

Thank you!

(Ticket #12670385/CTP-19238)

Pat Marshall

Still no resolution as of 11/10/2026?

johnmullins

Still no resolution. How about a progress update?

dcspa

It seems downloads get broken with almost every release. This one is affecting a number of them so worse then normal. Quicken please start testing more before releasing and please resolve all the ones you have broken.

jimbo3806

Same Quicken issue with UBS without a solution for days now. UBS blew me off and directed me to Quicken☹️

Quicken Kristina

Hello All,

Thank you for letting us know you're still seeing this issue. It is a known issue that our teams are working to resolve. To track the status of the issue, please bookmark this Community Alert:

https://community.quicken.com/discussion/7977606/new-11-7-26-ubs-bank-ubs-financial-services-ol-297

Thank you!

(Ticket #12670385/CTP-19238)

Pat Marshall

3:11PM EST on 11-10-26 - it worked! UBS made the connection and updated all of my accounts correctly for the first time in days. I do not know why it worked, but just sharing!

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear that it started working! If the issue returns, please let us know!

Thank you!

Pat Marshall

Do you have any insight into why it worked? I am very pleased that it updated, but I would like to avoid a repeat scenario.

Quicken Kristina

Thank you for the follow-up,

Since it's a Direct Connect issue and I'm not seeing any updates on the ticket, my best guess is that the financial institution did something on their end.

Thank you!

schmidtbob

Everything is working fine. All my UBS accounts have been updated.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear it's working now!

mdewoody

As os this morning 11/11 still not working nor able to add or update UBS accounts

Quicken Carlos

Hi @mdewoody,

Thank you for following up and letting us know the issue is still occurring. I understand how frustrating it can be to continue experiencing the same error message.

The Community Alert remains open, and our team is actively working towards a resolution. I recommend monitoring the Community Alert, as we'll share any new information there as it becomes available.

https://community.quicken.com/discussion/7977606/new-11-7-26-ubs-bank-ubs-financial-services-ol-297

We appreciate you taking the time to keep us updated, and thank you for bearing with us while our team continues working on this.