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Ameriprise 133 Direct not connecting - 'We encountered an error while connecting to your bank'

Ted P

Yesterday (Friday 11/6) the Ameriprise download stopped working.

This happens occasionally and each time I've been able to address it by dropping and re-adding the connection (Edit Account Details → Online Services → Deactivate, then Add Account → select Ameriprise Brokerage 133 Direct).

This time, when I try to re-add the account, it fails, and I get a very simple message: 'We encountered an error while connecting to your bank'. Screenshot below.

The last time this worked was on Monday 11/2. I thought it might be this error with the latest version. However going back to R69.53 didn't solve the issue.

https://community.quicken.com/discussion/comment/20585227#Comment_20585227

Any thoughts?

I've logged the issue (Help → Report a problem) but I'm not sure what's happened with that.

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Comments

Quicken Kristina

Hello @Ted P,

Thank you for reaching out! Since reverting to R69.53 did not correct the issue, it's unlikely that you're impacted by the known issue with OL-290 errors. To help troubleshoot, I reviewed the log files that you sent. The error message in the logs says "Please verify your identity at https://www.ameriprise.com/secure/quicken to proceed for downloads."

If you haven't done so already, I recommend following those instructions.

Please let me know how it goes!

Ted P

aha! that took care of it. thanks!

Ted P

I saw some other Ameriprise users having issues on the other thread - maybe Ameriprise did something that caused a number of us to have to do this.

Quicken Kristina

Thank you for the follow-up,

I'm glad to hear the issue is resolved!

eneranch

I'm having the same error message. Tried deactivating & re-adding but it fails, the "Activate One Step Update" screen just shows the blue spinning wheel, and I have to use Task Manager>End Task to exit Quicken.
I have submitted a Report.

Quicken Kristina

Hello @eneranch,

Thank you for letting us know you're seeing the same error message. I reviewed the log files that you sent and found a HTTP 403 error.

That message typically means that the connection is being blocked. Have you contacted the financial institution about this issue?

I look forward to your response!