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Ameriprise fails to update, no error code. Freezes when trying to reset accounts [Edited]

ARR

Since the most recent update, when I try to do a one-step update, I get an error for the Ameriprise accounts. When I try to update Ameriprise only, I get an error but no code. When I try to reset the accounts in Quicken, Quicken freezes.

[Edited - Readability]

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Sceptic

@ARR just some of questions to determine the scope of your issue.

Do you remember what the error message was?

How many accounts do you have with Ameriprise?

Please open your Account List (Ctrl-A) and checkmark "Show hidden accounts". What does it show your Ameriprise accounts:

Transaction Download
Last Download
Financial Institution

What is the current version/release? (Help→About Quicken)

When you reset your accounts, what process are you attempting? Reset Account, Deactivate/Reactivate?

ARR

7 ameriprise accounts

version r 70.2.0

build 27.1.70.20

the only error message that i get when trying to update is "error" and then it closes no numbers for error message

when i try to reset it tries to communicate with ameriprise then it freezes

Sceptic

@ARR - would you be able to answer these questions:

Please open your Account List (Ctrl-A) and checkmark "Show hidden accounts". What does it show your 7 Ameriprise accounts?

Transaction Download
Last Download
Financial Institution

When you reset your accounts, what process are you attempting? Reset Account, Deactivate/Reactivate?

ARR

transaction download shows yes direct connect

financial institution ameriprise brokerage 133 direct

there is no column for last download

NotACPA

"Last Download" can be displayed by click OPTIONS at the bottom of the Account List and checking that option.

Sceptic

@NotACPA thanks for clarifying that the "Last Download" needs to be added and how to do it.

@ARR - from the details you provided so far, my suggestion is to wait until the R70.20 issues have been resolved before continuing with troubleshooting your issues. They may be a result of the upgrade and if so, Quicken is currently investing and hopefully a resolution will be forthcoming soon.

Here is the Quicken Alert for the R70.20 issue. You can bookmark it by clicking on the flag in the upper right of the alert. This way you will be notified of any updates when they are available.

https://community.quicken.com/discussion/7977559/update-11-6-26-multiple-financial-institutions-ol-290-b-error

Sceptic

@ARR - when the issues with the R70.20 release have been resolved, and your issues are still present, please circle back. We can continue troubleshooting any issues that remain.

ARR

are we thinking it is the update that caused the issues and if there is a new release soon it should all be fixed. I was going to call quicken support on Monday but i am not sure what trouble shooting they would do.

Sceptic

@ARR - if you were planning to contact Quicken Support, by all means please do so. Your issues have some of the symptoms of the OL-290-B errors after the R70.20 update, but in some other respects your issues also seem a bit different. They might have your revert back to the prior release R69.53. They will be able to work with you real-time and provide step-by-step instruction.

After you contact them, please report back with what they found.

lorifun

Having the exact same issue. I'll try to be patient, but as they have other major bugs that haven't been fixed in almost a year, I'm not hopeful.

Sceptic

@lorifun - are you experiencing the OL-290-B error when trying to download transactions?

ARR

spoke with quicken and reverted to previous build all is good.

Sceptic

@ARR - thank you for confirming the solution. Once Quicken gives the "green light" you should be able to upgrade to the current version again.