Piedmont Advantage Credit Union Download Error

jimmcd01

Last 2-3 days, I have been unable to download transactions from Piedmont Advantage Credit Union. Have reset the account, deactivated the account, and tried to reconnect the account, all with no success. Have check PACU account security settings and Quicken is authorized to connect. Please advise. [Edited - Readability]

Quicken James

Hello @jimmcd01,

Thank you for coming to the Community! I am happy to assist.

I checked the connection method for Piedmont Advantage Credit Union and confirmed that it uses Direct Connect. With this connection method, I’m unable to see any errors associated with your accounts in our internal tools.

To help me better understand the issue and determine the next steps, could you please answer the following questions?

1. Are you receiving any error messages or codes when trying to connect/update your accounts?
   1. If so, please let me know the exact wording of the error message/code.
   2. Also, if you don’t mind, could you please provide a screenshot of the error message/code you received? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots into your response if you are not given the option to add attachments.
2. Do you have more than one account with Piedmont Advantage Credit Union?
   1. If so, are all accounts not downloading/connecting?
3. Are you able to log into the bank's website?
4. Has the bank made any changes to its website in the last couple of days?

Once I have received your reply, I will have a better understanding of the issue and how to help.

I look forward to your reply.