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Lincoln Financial Connection Issues

jjurbanavage

Have not been able to connect to Lincoln Financial to download transactions for my 401k for the last 3 days. First day it happened it I got an OL-332-A error, saying my password was incorrect. But I was able to connect to their website with no issues. Plus I haven't changed my password for years.

Now the last 2 days I'm getting an OL-290-B error, saying Quicken is unable to complete my request and try again later.

I've seen this before and there was a problem between Quicken and Lincoln Financial's servers. Eventually Quicken got it resolved after about a week. But wanted to post this for awareness.

Thanks

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Comments

Quicken Kristina

Hello @jjurbanavage,

Thank you for letting us know you're encountering this issue! Unfortunately, you're affected by a more widespread issue that's associated with R70.20. To track the status of the issue and see the workaround for it, please bookmark and review the Community Alert linked below:

https://community.quicken.com/discussion/7977559/update-11-6-26-multiple-financial-institutions-ol-290-b-error

I hope this helps!

(Ticket 12668509/ CTP-19217)

jjurbanavage

I did a search on Lincoln Financial and didn't see anything recent pop up.

Ok, thanks for the response.

Quicken Kristina

Thank you for your reply,

This issue is caused by how Direct Connect interacts with R70.20. It's not specific to Lincoln Financial. You should be able to resolve the issue by following the workaround in the alert I linked earlier.

Thank you!