It instantly goes red and fails, like it's not even connecting. Please advise when these will all be fixed. Seems a major issue with this latest release.
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Hello @jasonpbyu,
Thank you for letting us know that the issue is also with Peoples Bank of Texas! I am happy to assist.
As you may know, this is a known issue. There are multiple banks that are now receiving this error after the most recent update. Here is the Community Alert for this issue. Be sure to bookmark the alert to get notified when we add any updates to the alert.
Per the alert, we recommend you try reverting back to R69.53. You can find the steps to revert back to an older release in this Support Article.
I appreciate your patience while we work through this.
Wells Fargo connected on Saturday, Nov 7 but now the problem is back Monday morning Nov 9
@Bulldog50 was your Quicken updated to R70.20 when Wells Fargo connected on Saturday Nov 7? Is it on R70.20 today Nov 9? Does it show the same OL-290-B error?
Hello @Bulldog50,
Thank you for letting us know you are experiencing the issue.
Please see my previous post, as this is a known issue. In my post, there is the Community Alert and recommended steps to help resolve this issue while we look into a permanent fix for the current release.
I appreciate your patience while we work through this issue.
Thanks again.
(Ticket 12668509/ CTP-19217)
I'm going to wait a day or two before trying to go back to an old version. I would think this would be resolved quickly if it's so widespread.
Yes, this is frustrating, because it has not worked since last Thursday. You'd think they would test their releases with major banks, or have a solution within a couple days. No updates, no solutions, and we are paying for a subscription to a broken product. [Removed - Disruptive]
Hello @jasonpbyu and @khakarine,
Thank you for joining this discussion and sharing your concerns. We understand these issues are inconvenient, and we do our best to resolve them as quickly as possible. In this case, we've escalated the issue and are currently investigating it. We don't have any new updates to share at the moment, and we don't have an ETA for when it will be fully resolved. The best way to stay up to date on the status of this issue is to bookmark the Community Alert. Hope this helps!
since we now pay subscriptions, it only seems fair that subscriptions are extended for this down time. If my ATT goes down, they automatically credit me a free day. This is coming on a week of not being able to use the system I am paying a monthly fee for.
Hi.
I understand the frustration with this problem. We have a workaround to connect to your bank.
You can revert to release R69.53 while our team works on a resolution for the current update. To revert, you can follow the steps in this Support Article. Doing this, we have found that people are able to connect and update their accounts.
Bookmarking the Community Alert will insure you get notified when we post an update on the issue.
I canceled my subscription yesterday and got a full refund. I have the same error with Wells Fargo, and cannot use this software for the basic banking function I purchased it for. [Removed - Disruptive]
