Quicken endlessly copies new entries, drops entire months' entries, goes haywire

newsbug

I cannot use Quicken because it has gone totally haywire. Reconciliation hasn't worked for ages. Your phone support switched the interface to the old style as a last resort a couple of months ago. When I update, as soon as I hit "accept" (that's the old style), blocks of transactions replicate themselves in the register at least three times. Quicken also believes that I need to process over 500 old transactions. They were all done long ago. Entire months of transactions have gone missing.

Quicken took my renewal money about a month ago. I use Windows Version R69.53.

[Edited - Readability]

Quicken Kristina

Hello @newsbug,

Thank you for reaching out! To help troubleshoot, please provide more information:

• When did you first notice this issue?
• Do you keep your Quicken file directly on your local hard drive?
• Is your Quicken file synced with any cloud services, such as OneDrive, iCloud, or Dropbox?

You mentioned that you contacted Support about this. When I check our internal tools, I'm not seeing any recent contacts with Support. Do you have the ticket number handy, or remember when you reached out?

I look forward to your reply!