I go through the entire update process, and when it is completed, it asks me again to update to version 9.3.1 - I have tried multiple times - same result HELP! [Edited - Readability]
Hello @Harry Havana,
I appreciate you bringing this up. I'm happy to help!
I have a few questions to ask to help with this issue. First, I would like to confirm what operating system your Mac is currently running. You can check by clicking the Apple logo in the top-right corner of your screen and selecting "About this Mac." It should then open a window with information about your Mac. Look for macOS. What macOS does it show?
You can find more information on System requirements in this Support Article.
Do you receive any error messages once the update is complete? Or does it just ask you to update again? Are you the administrator on the computer?
Once I receive your response to my questions, I will be able to better assist you.
I look forward to hearing from you.
This is actually not an infrequent problem which comes up with Quicken Mac updates. Usually, the best option is to quit Quicken and drag the Quicken application from your Application folder to the Trash. (Don't empty the Trash yet, so you can recover it if you need to). Then download Quicken Mac from this page. Ignore that it talks about expired subscriptions; just scroll down a little and click on the link for Version 9.3.1. Double click the installer, and this time it should complete the installation properly because there is no old app for it to replace. Double click on the Application or your data file to launch Quicken, and you should see the message that it is updating your database for version 9.3, and then you should be up and running.
Or here's an alternate location to download the Quicken installer: after moving the Quicken application to the Trash, go to Quicken.com, select Sign In in the upper right, then My Account in the popup box, and enter your Quicken ID email address and password to login.Then on the "Welcome to your account" page, find "Download Quicken" near the bottom, and click on Quicken for Mac.
I quitted Quicken, opened it again and did the install of version 9.3.1 and IT WORKED - Thanks.
Hi @Harry Havana,
I am glad you were able to update Quicken. If you need any further assistance, don't hesitate to reach out. We are here to help.
@jacobs Thank you for providing those steps. That's what I was going to do once I verified their OS was current and able to take updates. I appreciate you taking the time to help in these situations.
Thanks again.
