Quicken cost basis is incorrect after shares have been removed from an account

Question

I am using Quicken for Windows on Windows 11 Home, R70.20, build 27.1.70.20.

In one of my 401k accounts, when I download transactions, the financial institution records fees as shares removed.  These entries do not have any value shown in the inv. Amt column and as a result of this the cost basis shown for the account in the Holding section is wrong.  I have checked and all of my other accounts including another 401k account are working properly.

I have tried manually entering a shares removed transaction and on those manual entries, it does not show a value in the inv. amt column.

I have tried manually entering a shares removed transaction in a standard brokerage account, and in there, Quicken automatically shows the inv. amt value and the cost basis for the account appears to be correct.

I have tried validating and repairing the file with no success.

If I enter a transfer to the same account, Quicken automatically adds a removal and an add transaction, and in that case the removal shows the amount in the inv. amt column.  I can then delete the add shares transaction and things appear to be correct, but this is a very tedious way to get this to be correct.

I talked to support, and they asked me to refresh my sign-in, but this did not correct the issue.

Downloading transactions requires me to log into the financial institution and download a file.  Opening that file automatically enters the transactions into Quicken.

[Edited - Readability]

Q_Ace · Answer

I found some "Added" transactions that had a zero cost and corrected them.  Now, every transaction, with the exception of the the removed transactions have a basis.  On the investment transaction report,  "Amount Invested" and "Cash" columns are blanks, not $0 for all of the removed transactions in the account.  I also tried selecting specific lots for some of the "removed transactions" however, this made no difference in the inv. amt column in the register or on the investment transaction report.

q_lurker · Answer

This is a WAG, but …

If you enter removed shares, the basis of the shares removed should show in the Investment Transaction Report under the Cash and the Amount Invested columns.  If you do not specify the lot for the share to be removed, Quicken will (normally) default to the First-in share acquired.  Is that what you are seeing in those other accounts?  So does that first available lot in this problematic account have a basis value?  In that report, is the transaction showing?  Is it reporting $0 or blanks in those two columns?

Q_Ace · Answer

Thank you for the response. I agree with everything you are saying here. The part that bothers me is that this is the only account that I have this problem with. Note that I looked into the QFX file, and the transactions are shown as a with the following information following the Security ID. This includes the number of shares and the cost per share. Quicken has enough information to calculate the investment amount. OTHER -0.001212 OUT LONG 330.033003