Categories in new Web interface missing

terry.franklin
terry.franklin Member ✭✭
edited April 2022 in Errors and Troubleshooting (Quicken on the Web)
In the new Quicken on the Web UI about 80% of my transactions are listed as "Uncategorized", while they all have categories in my source Quicken file locally.

Comments

  • Quicken Kathryn
    Quicken Kathryn Quicken Windows Subscription admin
    edited October 2018
    Hi terry.franklin,
    Sorry you're having trouble--this issue typically happens when there hasn't been a recent sync from desktop to the cloud, or the transactions are part of a transfer between two accounts and one account isn't synced to the cloud.

    If neither of these appear to be the case, try the troubleshooting steps here and see if they resolve your issue: https://www.quicken.com/support/troubleshooting-online-banking-issues-quicken-mobile-and-quicken-web

    If not, please let us know!

    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
  • terry.franklin
    terry.franklin Member ✭✭
    edited October 2018
    Sure enough - I did a manual resync and all looks good. Thanks.
  • Quicken Kathryn
    Quicken Kathryn Quicken Windows Subscription admin
    edited October 2018
    terry.franklin said:

    Sure enough - I did a manual resync and all looks good. Thanks.

    Great--glad everything is working again!

    Quicken Kathryn
    Quicken Kathryn
    Community Administrator
This discussion has been closed.

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