Quicken Kathryn ✭✭✭✭

Activity

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  brenteastwood1946 → Quicken Kathryn

  I have just purchased and downloaded the latest version of Quicken - Quicken 2019.  I have been using Quicken for +/-20 years.  When it was installing, I received a message saying it had failed.  I closed the web site, found the downloaded file, double clicked on it to start the install.  I then received a message saying I had to uninstall the existing version, using Control Panel.  So here is the interesting thing - Quicken does not exist in the Apps (I use Windows 10).  How can it not exist?  How can I install the new pragram if I can't uninstall the old one?

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  February 5
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    rewjr

    Hi Kathryn, I'm hoping you can help us figure this out. We have had the same exact problem as this thread: https://community.quicken.com/discussion/7086878/how-can-i-stop-quicken-from-trying-to-access-my-bank-account-in-the-background
    
    My wife is the primary Quicken user and has all of our BOA accounts in her profile, at BOA website and Quicken. Ever since she upgraded to the subscription model and installed the new app in late April, her BOA profile gets locked out, very frequently, sometimes every night. We can reset the PW at bank website, then go into desktop Quicken and change it there and everything seems to work fine for a day.
    
    We think we have narrowed the issue down to Quicken on the Web, and our phone apps, where it will say something like "You have 4 accounts that need your attention" I THINK WHAT IS HAPPENING IS THIS: Any time our phone apps or Quicken on the Web opens and tries to connect it fails, locking the account. I have looked everywhere on how to disable Quicken on the Web and phone apps from trying to connect but cannot find it. Because we are very mobile, we are using the web based almost more than the desktop these days, and log in from 2 phones, 2 tablets, and possibly 2 PCs. (As well as having Quicken desktop on our main home PC)
    
    PLEASE CAN YOU HELP US? I WAS NEAR A MAJOR MELTDOWN ONE DAY THIS WEEK TRYING TO MAKE IT STOP. I WAS CAUGHT IN A CIRCULAR PROCESS OF CHANGING THE PASSWORD ONLY TO GET LOCKED OUT AGAIN, PROBABLY 4-5 TIMES IN A ROW. I TRIED GETTING HELP AT BOA, BUT THEY CONTINUE TO INSIST THEY DON'T SUPPORT QUICKEN ISSUES, AND THIS IS A QUICKEN SUPPORT PROBLEM.
    
    She has tried going through steps with support chat, but nothing they have tried has permanently resolved the issue. It recurrs.

    May 4
  • 
    dontex

    I just installed 19.44 and Bills and Income no longer works correctly. When I try to pay a bill Quicken enters the wrong account, date and Catagory. How can I back off the patch 19.44

    June 6
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  Mike O'Brien → Quicken Kathryn

  Kathryn - I seem to have two profiles, and they are both displayed on my profile page. If I click on the settings gear icon and view my profile, it says "Joined July 2016 Visits 6 Last Active 7:57PM Roles Member Points 28 Badges 5." If on the same page I click on the profile photo icon, it says I just joined in 2018 an have no badges. I don't care about the badges, but something in my file is messed up. Any thoughts on that. Thanks. Mike O'Brien

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  February 16
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    Quicken Kathryn

    Hi @Mike O'Brien - this is due to the old community allowing duplicate usernames, so you weren't the only "Mike O'Brien". This has been updated, so you shouldn't have any issues with your profile going forward--
    
    Thanks!

    February 21
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    famous jemez

    Hi. they seem to work only after a new statement has posted. So only download once per month.

    March 6
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    famous jemez

    B of A credit card statements, I meant.

    March 6
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    jrotenberg

    Hi, Kathryn, How do I write a question to Mike Dunn? Quicken Mac is unusable for *all* Mac users who use Fidelity or other CMAs for their checking. I have to buy & maintain a separate Windows computer solely for the purpose of running Quicken because QMac does not support brokerage cash accounts. Why does Quicken tell >25% of Mac users with CMAs (who are probably power Quicken users) to go to Windows Hell? Why won't the company address this profound gap in QMac? It's not a "nice-to-have"; it's a "must-have" or QMac is useless. Does the company understand how big this problem is? Is there any desire or plan to address it? I have been a loyal Quicken customer continuously since 1996.

    May 2
  • 
    Jim

    Kathryn -
    
    Thanks for your post about display changes due to the R19.44 upgrade. (I wish I had seen it earlier.) I couldn't figure out how to leave a comment on the announcement, so I'll leave one user's feedback here...
    
    My Quicken display was badly 'blown up" by the upgrade this morning and I spent about 3 hours today chatting with someone at Quicken support, who clearly didn't realize that changes in the upgrade may have caused the problem. Despite my stating it appeared the upgrade caused the problem, he kept going back to basics to try and solve the problem - uninstall, reinstall, Windows registry changes, etc. After 3 hours we were UNABLE to resolve all of the display issues, so we gave up and I asked that some sort of 'problem feedback' be provided to the upgrade / support teams in case others were likely to encounter the same problems. Now I'm providing that feedback to you too - the upgrade has disrupted by ability to display Quicken correctly, even following the usual Quicken Support tips to format my computer to display Quickens on a HD Retina display. Pulldown menus above are still not visible due to limited space to show letters, icons shrunk to be almost illegible, fonts much smaller than before and hard to read, and, of course, I am unable to change fonts that are not within the Registers to compensate.
    
    I appreciate your team's work to keep improving Quicken but this upgrade seems to need more work so it doesn't diminish usability of the product for existing users of HD screens. You may also want to inform your support team of the issue(s) so they're prepared to help users who encounter the problems you're expecting may occur and focus on the relevant solutions. If there's a new recommended workaround to fix Quicken display under this version, it would be good to share.
    
    Thanks.

    June 5
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  Quicken Kathryn earned the Third Anniversary badge.

  Thanks for sticking with us for 3 years.

  May 16