Quicken Kathryn · ✭✭✭✭

Activity

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  brenteastwood1946 → Quicken Kathryn

  I have just purchased and downloaded the latest version of Quicken - Quicken 2019.  I have been using Quicken for +/-20 years.  When it was installing, I received a message saying it had failed.  I closed the web site, found the downloaded file, double clicked on it to start the install.  I then received a message saying I had to uninstall the existing version, using Control Panel.  So here is the interesting thing - Quicken does not exist in the Apps (I use Windows 10).  How can it not exist?  How can I install the new pragram if I can't uninstall the old one?

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  February 5
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    rewjr

    Hi Kathryn, I'm hoping you can help us figure this out. We have had the same exact problem as this thread: https://community.quicken.com/discussion/7086878/how-can-i-stop-quicken-from-trying-to-access-my-bank-account-in-the-background
    
    My wife is the primary Quicken user and has all of our BOA accounts in her profile, at BOA website and Quicken. Ever since she upgraded to the subscription model and installed the new app in late April, her BOA profile gets locked out, very frequently, sometimes every night. We can reset the PW at bank website, then go into desktop Quicken and change it there and everything seems to work fine for a day.
    
    We think we have narrowed the issue down to Quicken on the Web, and our phone apps, where it will say something like "You have 4 accounts that need your attention" I THINK WHAT IS HAPPENING IS THIS: Any time our phone apps or Quicken on the Web opens and tries to connect it fails, locking the account. I have looked everywhere on how to disable Quicken on the Web and phone apps from trying to connect but cannot find it. Because we are very mobile, we are using the web based almost more than the desktop these days, and log in from 2 phones, 2 tablets, and possibly 2 PCs. (As well as having Quicken desktop on our main home PC)
    
    PLEASE CAN YOU HELP US? I WAS NEAR A MAJOR MELTDOWN ONE DAY THIS WEEK TRYING TO MAKE IT STOP. I WAS CAUGHT IN A CIRCULAR PROCESS OF CHANGING THE PASSWORD ONLY TO GET LOCKED OUT AGAIN, PROBABLY 4-5 TIMES IN A ROW. I TRIED GETTING HELP AT BOA, BUT THEY CONTINUE TO INSIST THEY DON'T SUPPORT QUICKEN ISSUES, AND THIS IS A QUICKEN SUPPORT PROBLEM.
    
    She has tried going through steps with support chat, but nothing they have tried has permanently resolved the issue. It recurrs.

    May 4
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    dontex

    I just installed 19.44 and Bills and Income no longer works correctly. When I try to pay a bill Quicken enters the wrong account, date and Catagory. How can I back off the patch 19.44

    June 6
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    Jeffrey Newman

    I've tried the recent suggested post "Ongoing: American Express (Credit Card) Returns Error" for fixing this issue and it doesn't now work.

    July 27
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    Terry Morse

    Concerning your alert on the Community: CC-501 and CC-898 error problem, which calls for us to submit a report from Quicken Help, I've been trying to send a report for the last week and keep getting the error message, "Unable to send report to Quicken, please try again." My CC 501 error is with accounts from First Interstate Bank and U.S. Bank.
    
    I tried opening and closing all the log files, as suggested in a thread on the Unable to Send problem, but the error persists. I am using Quicken Deluxe 2017 (R19.5).
    
    I note also that, in regard to the instruction to "reply to this message directly," the e-mail was from a "no-reply" address.
    
    Thank you.

    August 26
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    Montana Al

    Constantly receiving the one step update error. Tried to change online user, passwords, etc. to no avail. When are you fixing this? Citi Bank, and many others.

    August 28
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    hindmanj

    Any progress on the CC-501 and CC-898 error problem???

    August 28
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    BerylS

    The resolution of the missing data does not quite make sense. I did the file validate and fix last night but when I did the one step update today the problem reoccurred and I had to do the validate and fix again. Unless they fixed the program, why won't it occur tomorrow morning. Something cause the missing data. What is the root cause.

    August 29
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    jsrodgrs

    I downloaded the patch and still have the same CC-501 error with Citi. When will you fix it please

    August 30
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    Bob99

    I too have downloaded the Mondo patch with no resolution. I deactivated my account and set it up again and it will still only do Web Pay and get same error when I try to get Direct Connect

    August 31
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    Donald R Mowry Sr.

    This is still not working for me. Says the patch will not work on my version which is up to date.

    September 5
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    whitbeckgs

    I'm very frustrated that the hot fix for Windows R21.17 is installed (even rebooted) but did nothing to solve the problem. This is the same CC501 error when I try to download updates from my bank and credit card company. Please help.

    September 7
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    goodjab

    Reference the 'Discover Card/Bank Returns OL-301 Error' which was "fixed" tonight, I tried to reactivate my Discover account and I still get an OL-295-A error. Only my Discover account does not link after the R21.17 update. Discover Tech says there's no error on their end.

    September 18