Cannot sync Quicken on the web with my bank

jtpryan · April 2019

Citizens bank account. Quicken 2019-R18.16 27.1.18.16. I, after a few hours of pain, upgraded to the new Quicken and successfully got it to sync with my bank. I then got the desktop to sync with the cloud version. But that version will not sync with my bank. Now, the desktop uses my SS plus one digit for a username and an 8 char username to connect to the bank . My bank uses a typical username set my me with a different, more complex username for me to sign into my account on their site. Neither of these credentials will cause the cloud Quicken to sync with the bank. I tried Quicken support but they had no clue what I was talking about. I will talk to my bank on Monday. Has anybody else run into something like this?

Quicken Sarah · May 2019

Hello @jtpryan

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

If you are still experiencing issues syncing an account with the Quicken Companion Web App please review the information and steps available at https://www.quicken.com/support/troubleshooting-online-banking-issues-quicken-mobile-and-quicken-web and let us know if this helps to resolve the sync error.

Thank you,

Sarah

Quicken Sarah · May 2019

Hello @jtpryan

Thank you for taking the time to share the details of this issue with the Community, although I apologize that you have not yet received a response.

If you are still experiencing issues syncing an account with the Quicken Companion Web App please review the information and steps available at https://www.quicken.com/support/troubleshooting-online-banking-issues-quicken-mobile-and-quicken-web and let us know if this helps to resolve the sync error.

Thank you,

Sarah

Cannot sync Quicken on the web with my bank

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