Issues with Raymond James downloads
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dssimon1
Member
I updated my Quicken for Mac a few months ago and now it won't download quotes or update the accounts, When I try and set up a new file and put in my RJ account info I get this message: Quicken cannot communicate with Raymond James and Associates
0
Best Answer
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hello dssimom1. Appreciate your question.
Because of the way that Direct Connect works between banks, I would recommend trying to Deactivate and Reactivate your Raymond James account in your original Quicken file.
STEPS
Deactivate Accounts: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Reactivate Accounts: https://www.quicken.com/support/reactivating-deactivated-account
Please let us know if this works for you or if you have additional errors when you try to reactivate your brokerage in your Quicken file.
Respectfully,
~ Quicken Harold.
Quicken Harold
Community Moderator5
Answers
-
hello dssimom1. Appreciate your question.
Because of the way that Direct Connect works between banks, I would recommend trying to Deactivate and Reactivate your Raymond James account in your original Quicken file.
STEPS
Deactivate Accounts: https://www.quicken.com/support/deactivate-online-banking-services-quicken-account
Reactivate Accounts: https://www.quicken.com/support/reactivating-deactivated-account
Please let us know if this works for you or if you have additional errors when you try to reactivate your brokerage in your Quicken file.
Respectfully,
~ Quicken Harold.
Quicken Harold
Community Moderator5
This discussion has been closed.
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