How do I correct an account transfer that continues to switch-back to the incorrect account?
I logged a transfer from my Checking to Account A. Later, it shows that it went to Account B. I correct, yet it continues to switch back on it's own. I deleted the transaction and entered another, which behaves similarly. This is the only time that this has ever happened.
0
Best Answer
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Are you syncing your data file to Quicken Mobile / Web?
It's quite possible that the Sync process is mucking this up ...Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
5
Answers
-
Are you syncing your data file to Quicken Mobile / Web?
It's quite possible that the Sync process is mucking this up ...Reset Sync so that the current cloud sync file is replaced with a fresh complete copy
Do note that a full Sync process may take many minutes to complete.Log out of your mobile app, then do this on your desktop / laptop:
How to reset Sync to Cloud
- Go to Edit / Preferences / Quicken ID, Sync & Alerts
- Under the "Mobile and Web" group to the right, if present, click the "Reset your cloud data" link and follow the instructions until it is complete.
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Thanks! That seems to have worked :) Never thought about the Cloud Sync as a culprit.0
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