cc-502 errors and Pennsylvania State Employees Credit Union

Jonelledarr · November 2019

Off and on over the past year I have had problems downloading transactions via express web connect from the Pennysylvania State Employees Credit Union. For most of the fall 2018 I was unable to download any transactions. By late winter, the problem seemed to be resolved. Then started up again in the Spring 2019; resolved by summer 2019, and more recently started in September 2019 again. If I disconnect all the accounts from PSECU and reconnect it sometimes works. (Unfortunately when I do that, it downloads about 3 months of transactions which I painfully have to go through item by item to delete until I get to the ones that are new.) None of my other accounts from Schwab, citibank, etc. have any problems. Oddly, I maintain my mother's financial accounts using the same version of Quicken 2017 (windows) on the same computer. When I do a one-step update via express web connect to download transactions from the PA State Employees Credit Union, I've never had any problems. PSECU and Quicken support seem to be of little help.

UKR · November 2019

In case of CC-501, 502, 503, 506 errors from a single bank you need to always deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.

UKR · November 2019

In case of CC-501, 502, 503, 506 errors from a single bank you need to always deactivate all accounts with this bank using the same bank logon ID, including any old, long closed, hidden and forgotten accounts that might still be activated. If you miss one, the aggregation server involved in handling Express Web Connect - connected accounts will not start with a clean slate and you will continue to have problems. When done deactivating, restart Quicken and reactivate accounts.

cc-502 errors and Pennsylvania State Employees Credit Union

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