Online Bills Update

John Hale
John Hale Member ✭✭
in Paying Bills, Online Billers & Reminders (Windows)
Online bills are not included in the One Step Update.

Best Answer

  • John Hale
    John Hale Member ✭✭
    Answer ✓
    Shazam!! I fixed it!

    I verified the billers and it fixed my problem.

Answers

  • UKR
    UKR SuperUser ✭✭✭✭✭
    In One Step Update Settings is there a checkmark on the Online Biller update activity line?
  • John Hale
    John Hale Member ✭✭
    Online Bills do not appear on my One Step Settings. As you can see in the attached image there is an error that is at the top instructing me to the Online Bills. There is no upgrade option on the online bills page, other than the normal bills update, which sometimes it works and sometimes it doesn't. Any way, this has been a problem with this Quicken file for a very long time. It has not changed through software updates. I have another Quicken file that works with the online bills upgrade very good. So, this must be a problem with the file.

    Any ideas to correct it would be appreciated.
  • UKR
    UKR SuperUser ✭✭✭✭✭

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018/2019 Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • To start Chat, your browser must allow popup windows from https://www.quicken.com
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

     

  • John Hale
    John Hale Member ✭✭
    I have contacted support in the past and I end up with someone that can't understand and they did not have a solution. I guess I need to be referred to an expert in the USA.
  • John Hale
    John Hale Member ✭✭
    Answer ✓
    Shazam!! I fixed it!

    I verified the billers and it fixed my problem.
This discussion has been closed.

Categories