Online Bills do not appear on my One Step Settings. As you can see in the attached image there is an error that is at the top instructing me to the Online Bills. There is no upgrade option on the online bills page, other than the normal bills update, which sometimes it works and sometimes it doesn't. Any way, this has been a problem with this Quicken file for a very long time. It has not changed through software updates. I have another Quicken file that works with the online bills upgrade very good. So, this must be a problem with the file.
If you haven't done
so already, I'd say it's time to call Quicken Support on the phone and request
help. Let them do a screen share session
with you to review the situation on your computer, to determine the nature
of the problem and to figure out how to fix it.
Quicken Support:
To contact Quicken Support,
please use this link only: https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The
phone number can found at this website.
If you are eligible for
Premium Support (purchased separately or included as part of your
subscription to Quicken 2018/2019 Premier or HB&R) call the number
that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to
"Quicken Premium Support"
when you log in with your Quicken ID.
Other links or phone numbers
found elsewhere on the Internet, even in some posts or emails received
from other Community members, may not be from Quicken or may not be
up-to-date. Use those at your own risk.
Unlike other so-called
"Quicken support providers", the real Quicken Support is free
for all currently supported versions.
I have contacted support in the past and I end up with someone that can't understand and they did not have a solution. I guess I need to be referred to an expert in the USA.
John Hale
Member ✭✭
Answers
Any ideas to correct it would be appreciated.
If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help. Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.
Quicken Support:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
I verified the billers and it fixed my problem.