One of my categories suddenly changed its name to a bunch of random letters

skutsch · January 2020

I was doing some category rearranging and everything seemed fine. Then a week or so later I noticed that my vacation category suddenly had a weird name with a bunch of letters (CC203FA7-EE79-42A8-8ECB-CF8465FF1791) and some, but not all, of its sub-categories had gone away. Er, any guesses as to what happened? Anything I should do to make sure this doesn't happen again?

John_in_NC · January 2020

You likely have Mobile enabled.

I would restore a good copy of your data file (if you have one) or fix your existing desktop file. Do NOT sync the file to mobile/update accounts. When your desktop file is correct, File: Save a Backup, and then reset cloud data under Connected Services in Quicken: Preferences:

Image: https://us.v-cdn.net/6031128/uploads/editor/b9/bbbotz1dzc7p.png

This will purge the Cloud data. Wait a few minutes, and then you can update accounts/sync your data.

John_in_NC · January 2020

You likely have Mobile enabled.

I would restore a good copy of your data file (if you have one) or fix your existing desktop file. Do NOT sync the file to mobile/update accounts. When your desktop file is correct, File: Save a Backup, and then reset cloud data under Connected Services in Quicken: Preferences:

This will purge the Cloud data. Wait a few minutes, and then you can update accounts/sync your data.

skutsch · January 2020

Thanks! I did have mobile turned on, even though I never used it. I'll follow your instructions and see how things go.

One of my categories suddenly changed its name to a bunch of random letters

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