How do I fix an 'illegal' transaction?

AprilSirianniBonner
AprilSirianniBonner Member ✭✭
edited July 2022 in Errors and Troubleshooting (Windows)
I cannot back up to Quicken cloud; I get the attached message. There are no repair suggestions, so I am not sure how to proceed. I should note both of these transactions are cleared and reconciled, I can see nothing odd about them.

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  • AprilSirianniBonner
    AprilSirianniBonner Member ✭✭
    Thanks for the reply! (Yes, I should not have used the term back up, I do realize it is a sync to an app)
    As to your suggestion; the link you sent does not specify (nor link to) a way to reset the quicken cloud data. I hope I am not being dense, but I am eager to fix this and you may have that key!
    Appreciate your help!
  • Sherlock
    Sherlock Quicken Windows Subscription Member ✭✭✭✭
    AprilSirianniBonner said:
    Thanks for the reply! (Yes, I should not have used the term back up, I do realize it is a sync to an app)
    As to your suggestion; the link you sent does not specify (nor link to) a way to reset the quicken cloud data. I hope I am not being dense, but I am eager to fix this and you may have that key!
    Appreciate your help!
    The instructions are there.  You just need to expand the correct section:

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