BB&T getting CC-508 because of new page/pop-up

Cindy Renner Lail · February 2020

I am running Quicken 2017 Deluxe on Windows 10 and just started getting this message when attempting to update BB&T checking accounts: "Financial institution has a new page or pop-up window that needs your response." I go to the BB&T log in page and there are no new pop ups that require attention. I can log in just fine. I've heard nothing yet that needs to be done with the change to Truist. Everything still appears to work as BB&T.

I attempted to reset the account but get a message there also that I need to log in at the bank website to clear some kind of questions.

Anyone else having this problem?

Quicken_Tyka · February 2020

Hello @Cindy Renner Lail

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, please take a moment to review the steps and information available here.

Please let me know if these steps help to correct the issue.

Thank you,

-Quicken Tyka

Cindy Renner Lail · February 2020

Thank you. I really have no idea what fixed the problem. It just started working again 🤷‍♀️

Quicken_Tyka · February 2020

Hello @Cindy Renner Lail

Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.

If you haven't done so already, please take a moment to review the steps and information available here.

Please let me know if these steps help to correct the issue.

Thank you,

-Quicken Tyka

Cindy Renner Lail · February 2020

Thank you. I really have no idea what fixed the problem. It just started working again 🤷‍♀️

BB&T getting CC-508 because of new page/pop-up

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