Why did my checking account stop downloading?

Q-Mac 2020 Version 5.14.3 (Build 514.31897.100)
Multiple accounts / one bank >> one account stopped downloading (2-13-2020) while others continue to work fine. Bank site shows transactions posted. No settings changed, it just does not download.

Best Answer

  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited February 2020 Accepted Answer
    mindpilot said:
    I am experiencing a similar issue. After twice deactivating and reactivating, it still will not bring down any transactions past January 31. Quicken won't even accept a manually downloaded QXF file.

    mindpilot,
    aren't you a Quicken for Windows 2017 user? This discussion is about Quicken Mac. I saw a separate post from you ... please stick with that discussion.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

Answers

  • mindpilot
    mindpilot Member ✭✭
    I am experiencing a similar issue. After twice deactivating and reactivating, it still will not bring down any transactions past January 31. Quicken won't even accept a manually downloaded QXF file.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    edited February 2020 Accepted Answer
    mindpilot said:
    I am experiencing a similar issue. After twice deactivating and reactivating, it still will not bring down any transactions past January 31. Quicken won't even accept a manually downloaded QXF file.

    mindpilot,
    aren't you a Quicken for Windows 2017 user? This discussion is about Quicken Mac. I saw a separate post from you ... please stick with that discussion.

    If you haven't done so already, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review a download log file on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can found at this website.
    • If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account  (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support"  when you log in with your Quicken ID.
    • To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
    • Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
    • Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

  • ranamaska
    ranamaska Member ✭✭
    thanks - screen share worked!