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Cannot delete undated bill reminder

marierm

I have an undated bill reminder that I cannot delete. The error is "Could not delete item". I already have the latest version, have run the Validate and Repair.

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Accepted answers

UKR

Since I can't see what exactly you are seeing where about the missing reminders, I'd have to send you on to call Quicken Support on the phone and do a screen share session with them. They might be able to help you.

But, before you do that, perform Step (1) of the procedure I gave you to make sure that your Quicken software is properly installed and updated. Support will ask you to do that and that will save some time.

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.

All comments

Sherlock

If you haven't already, press Ctrl + J, select the undated reminder, press the Ctrl key and select Delete.

marierm

I just tried that but it didn't do anything.

UKR

Please perform Step (2) in this document to run a special Validate process. This should help fix the broken reminder:

Troubleshooting 101 - Fixing Software Installation and Data File Problems

marierm

When I tried to do the copy I got an error that said "File NOT copied".

I did it again with the Shift-Control option and opened the copied file.

I ran the Validate and Repair and got this message: "Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders."

I ran the Supervalidate and it reported no errors.

I closed and reopened the copied file, and this time it let me delete the errant reminder, but it also wiped out all but 2 of my items under "All Bills & Deposits". Although it does show them under Monthly Bills and Deposits, it does not show them under the Projected balances view, so this is not a solution I can live with unless I can get them added back to "All Bills & Deposits" and Projected Balances.

UKR

To contact Quicken Support, please use this link only:
https://www.quicken.com/support#contact-support and select Chat or Phone support.
Phone support is only available during posted business hours. The phone number can found at this website.
If you are eligible for Premium Support (purchased separately or included as part of your subscription to Quicken 2018+ Premier or HB&R) call the number that can be found at the top of your My Account page at https://www.quicken.com/my-account (US) or https://www.quicken.com/canada/my-account (Canada) next to "Quicken Premium Support" when you log in with your Quicken ID.
To start Chat or see the support phone number, your browser must allow popup windows from https://www.quicken.com
Other links or phone numbers found elsewhere on the Internet, even in some posts or emails received from other Community members, may not be from Quicken or may not be up-to-date. Use those at your own risk.
Unlike other so-called "Quicken support providers", the real Quicken Support is free for all currently supported versions.