Banks return error messages (edited for readability)

Hi @moose80,

Thanks for posting to our Community.

In regards to the CC-502 you are receiving with BMI FCU: This message is typically caused by possible maintenance taking place with the financial institution's website.

First thing you'll want to do is check the Quicken Community for Alerts on widespread issues. It is also important to note that you may be able to log into your bank's website and still receive this error in Quicken.

First, try refreshing the account information. Open the transaction register for the account with the error message. Click on the Gear Icon in the upper right hand corner of the register and select Update Now.


Follow the steps to complete the update. Repeat these steps for each account experiencing the issue.

If refreshing the accounts does not resolve the issue, please try again the next business day. If the issue persists, reach out to Quicken Support.

In regards to the CC-601 you are receiving with CFNA: This error usually occurs when Quicken is unable to locate an account with a non-zero balance or any transaction within the last 12 months.

Please visit your bank's website and verify that you have an account with activity within the last 12 months. If you have already confirmed this information, please Contact Us.