Failure to download PNC updates
Any help would be appreciated.
Glenn
Best Answers
-
Hi Glenn,
I have PNC accounts and have not had any recent problems downloading. I don't think that whatever Covid-19 problems may have existed are currently affecting PNC downloads.
Can you tell me how you are connecting to PNC (i.e. Direct Connect, Web Connect, or Express Web Connect)?
Also, if you are able to download any of your other accounts successfully after 4/30/20, this current issue with PNC is not at all related to the alerts you (and many others) were getting before the phase out of Q 2017.
Get back to me on the above question and we'll see if we can get you connected.
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -5 -
Your DC accounts should not be affected. The credit card accounts use EWC and will need to be deactivated then activated again.
5
Answers
-
Hi Glenn,
I have PNC accounts and have not had any recent problems downloading. I don't think that whatever Covid-19 problems may have existed are currently affecting PNC downloads.
Can you tell me how you are connecting to PNC (i.e. Direct Connect, Web Connect, or Express Web Connect)?
Also, if you are able to download any of your other accounts successfully after 4/30/20, this current issue with PNC is not at all related to the alerts you (and many others) were getting before the phase out of Q 2017.
Get back to me on the above question and we'll see if we can get you connected.
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -5 -
Your DC accounts should not be affected. The credit card accounts use EWC and will need to be deactivated then activated again.
5 -
Thanks for your help. FYI, I forgot to mention the error I was getting was c-501. My bank accounts have EWC. I went into Account Details and reset each account and after that, transactions downloaded and everything reconciled. I think I'm good to go! Thanks again.0
-
Hi @umpteentimes,
Glad to see that it worked out for you. However, i would also strongly suggest that - for your bank accounts - you upgrade the connection method to "Direct Connect". It is a much more reliable method and could help you avoid potential problems in the future.
Good luck!
FrankxQuicken Home, Business & Rental Property - Windows 10-Home Version
- - - - Quicken User since 1984 - - -
- If you find this reply helpful, please click "Helpful" (below), so others will know! Thank you. -0 -
(Removed-Duplicate)0
Categories
- All Categories
- 35 Product Ideas
- 27 Announcements
- 189 Alerts, Online Banking & Known Product Issues
- 18 Product Alerts
- 732 Welcome to the Community!
- 605 Before you Buy
- 1.1K Product Ideas
- 50K Quicken Classic for Windows
- 15.4K Quicken Classic for Mac
- 986 Quicken Mobile
- 775 Quicken on the Web
- 75 Quicken LifeHub