Memorized Payees not Posting

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mikeborden
mikeborden Member ✭✭
in Errors and Troubleshooting (Windows)
After updating to R 26.23 a few weeks ago, my memorized payee's don't post to my register anymore. The list is still there and when I type in a payee's name the choices appear, but when I choose one and hit enter, the categories and amounts do not post to the register. I have clicked the Memorized Payee List while holding CTRL + SHIFT under the tools menu and have also done the same while validating my file. I have deleted and re-added memorized transactions and the same issue is happening. Has anyone else had these issues and found a fix? It's just a small inconvenience until I have to post recurring entries with a lot of split categories.

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  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options

    If you haven't rebooted Windows since you installed the latest software update, please do so now and then try Quicken again.

    Still not working?

    Let's start with some "Troubleshooting 101" to ensure the Quicken software is installed and updated properly and that your data file is in good working order.
    Please perform all the steps in this document in the order specified:
    Troubleshooting 101 - Fixing Software Installation and Data File Problems


  • mikeborden
    mikeborden Member ✭✭
    Options
    I have rebooted. I have validated my file. I have restored my data from a month earlier (after making a backup) before I updated to R 26.23 and the same issue is happening.
  • UKR
    UKR SuperUser ✭✭✭✭✭
    Options
    Have you performed Step 1, download and install the Mondo patch file, to ensure that the Quicken software is installed correctly?
    After restoring a backup, did you run it through the Step 2 complete validation procedure before trying to do anything else with it?

    If none of the above helps solve the issue, I'd say it's time to call Quicken Support on the phone and request help.  Let them do a screen share session with you to review the situation on your computer, to determine the nature of the problem and to figure out how to fix it.

    Quicken Support:

    • To contact Quicken Support, please use this link only:
      https://www.quicken.com/support#contact-support  and select Chat or Phone support.
      Phone support is only available during posted business hours. The phone number can be found at this website.
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