Community Homepage
Discussions
Categories
Quicken for Mac
Quicken Lifehub
Quicken Mobile
Quicken on the Web
Quicken for Windows
Support
Quicken Classic
Quicken Simplifi
Getting Started
Community Training FAQs
Using and Improving the Community
Connect and Engage
Announcements & Alerts
Announcements
Alerts, Online Banking & Known Product Issues
Product Ideas
Beta
Home
Quicken Classic for Windows
Registers & Transactions (Windows)
Online credit card balance is incorrect
actuary314
I have a relatively large credit balance on one of my credit cards. The balance on the credit card company website is correct. However, when the balance is imported into Quicken via one step update, the online balance is of the correct dollar amount, but the sign is incorrect. I.e., the balance should be a credit balance, but is showing up as a debit balance. So, when I try to reconcile, I'm off by exactly double the balance.
Find more posts tagged with
Accepted answers
Sherlock
If the
Online Balance
obtained by Quicken from the financial institution is unreliable, I suggest you reconcile using an account statement obtained from the financial institution.
UKR
actuary314
said:
How do I change the online balance field in Quicken?
You can't. The amount is taken from downloaded data.
If you have overpaid your account and your card balance is a (positive) credit amount, usually shown as "$123.45 CR" in your statement ... there's a long standing, often discussed issue with the Online Balance not properly recognizing the credit balance.
As a workaround, do not reconcile against the Online Balance until you have used up the credit balance and you once again owe some money to the card company.
All comments
Sherlock
If the
Online Balance
obtained by Quicken from the financial institution is unreliable, I suggest you reconcile using an account statement obtained from the financial institution.
actuary314
There is no problem with the balance on the financial institution's website. The problem is simply that Quicken is treating a positive balance as negative in the online field. In fact, Quicken is storing the balance properly someplace, because my credit limit in Quicken is shown as my full credit limit plus the amount of the credit balance.
actuary314
How do I change the online balance field in Quicken?
UKR
actuary314
said:
How do I change the online balance field in Quicken?
You can't. The amount is taken from downloaded data.
If you have overpaid your account and your card balance is a (positive) credit amount, usually shown as "$123.45 CR" in your statement ... there's a long standing, often discussed issue with the Online Balance not properly recognizing the credit balance.
As a workaround, do not reconcile against the Online Balance until you have used up the credit balance and you once again owe some money to the card company.
actuary314
I suspected that that was the case. Thanks UKR and Sherlock for your extremely prompt responses.
Quick Links
All Categories
Recent Posts
Activity
Unanswered
Best Of
