Download Network Error

mvinson13
mvinson13 Quicken Windows 2017 Member
in Installing and Updating (Windows)
I had to reset my laptop to factory settings. I am trying to download Quicken 2017 from my account but keep getting a download failed network issue error. How do I fix this?

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Please verify these settings.

    Go into Control Panel / Internet Options
    or
    Start Internet Explorer. Click on Tools / Internet options.

    Click the Advanced tab.
    Ensure that all "Use TLS 1.0, 1.1, 1.2" have checkmarks.
    Uncheck all "Use SSL x.x"
    Click the Contents tab and click the "Clear SSL state" button.
    Click Apply, then OK.
    Close IE.
    Close and restart Quicken and see what happens.

    But that might not resolve any issues that Quicken has with not being able to access the Internet. Double-check your Firewall / Antivirus settings to ensure that the Quicken program (C:\[full and correct path name here]\qw.exe) always has permission to establish outbound Internet connections.
    If your AV / Firewall software creates log files, please review them, if necessary with the help of your AV software support team. That might show the problem and give you a way to easily resolve it.
    Also please review https://www.quicken.com/support/connectivity-troubleshooting

    Check if Windows Defender feature Ransomware protection is enabled.
    If so, configure it to add Quicken as an "allowed app" without turning off Ransomware protection:
    https://community.quicken.com/discussion/7857675/faq-windows-defender-controlled-folder-access

     

    Are you getting "Oops, something went wrong"?
    Have you recently enabled a VPN? If so, this might be the problem. Try turning the VPN off and see if that helps.


This discussion has been closed.

Categories