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BILL PAY ISSUES
Bob24 Member ✭✭
I have been using Bill Manager for several months now and I have been continually frustrated by how the program functions. Back in the day (Quicken Bill Pay) I would create electronic payees and then select that payee from the register. Quicken would display "Sent" to be replaced by a check number when the payment cleared. In Bill Manager there are a multiple often unrelated choices that have led me to miss payments and sometimes make payments twice because of the confusion. After months of this, I thought that I had it figured out until this latest glitch. When I tried to pay a manual bill, the program told me that I had exceeded my quota of 6 payments per month! The quota for Quick Pay is apparently 12. I do have several Quick Pay billers but the majority of what I do involves local vendors like doctors offices, repair services etc. who do not offer online transfer services. When I talked to support, they told me that Bill Manager is a "New Service" that they are trying to fix and they are sorry. Sorry about what? that they deployed a service that was not ready? Any comments on this?