Savings but not Checking transactions are downloaded (Q Mac)
k564088
Quicken Mac Subscription Member
At US Bank, all Saving account transactions are downloaded but not Checking. No error message. Quicken Connect
0
Best Answer
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Hello @k564088,
Thank you for taking the time to visit the Community and share your feedback and experiences regarding this issue, although I apologize that the issue persists.
At this time, I would suggest contacting Support directly for more advanced assistance and a review of your internal log files.
https://www.quicken.com/support#contact-support
Support has access to the tools and information necessary to best work with you on identifying a solution and/or opening an escalation pathway so that this can be further investigated.
Thank you,
Quicken Natalie
5
Answers
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At US Bank, all Saving account transactions are downloaded but not Checking. No error message. Quicken Connect0
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Hello @k564088
Thank you for taking the time to visit the Community to post your issue, although I apologize that you haven't received a response.
May I ask that you navigate to Quicken > Preferences > Connected Services and select "Reset" and reset the cloud.
One this completed, did you either receive transactions or receive an error message?
Please let me know how it goes!
-Quicken Tyka~~~***~~~0 -
I did not receive new transactions and I did not receive an error message.0
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Hello @k564088
Thank you for taking the response and letting me know the results of those previous steps. I would next recommend the steps available here.
This article does list this as a fix for 101/103 errors, may help to get transactions downloading.
Let me know how it goes!
Thank you!-Quicken Tyka~~~***~~~0 -
Thank you, but Checking transactions are still not downloading. Savings at this FI are and all transactions at other institutions are downloading.0
-
Hello @k564088,
Thank you for taking the time to visit the Community and share your feedback and experiences regarding this issue, although I apologize that the issue persists.
At this time, I would suggest contacting Support directly for more advanced assistance and a review of your internal log files.
https://www.quicken.com/support#contact-support
Support has access to the tools and information necessary to best work with you on identifying a solution and/or opening an escalation pathway so that this can be further investigated.
Thank you,
Quicken Natalie
5
This discussion has been closed.
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