Ameritrade OL-209-B

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in Errors and Troubleshooting (Windows)
This discussion was created from comments split from: I am unable to connect to TD Ameritrade since 22 September 2020 - error HTTP-400.

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  • jcombatti
    jcombatti Member ✭
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    Hello, I have had the same issue since September 22nd with TD Ameritrade. I am using Quicken Home, Business and Rental Property for Windows. I get an OL-209-B error saying Quicken is unable to read a response from the server. I've tried resetting and deactivating/reactivating. Didn't work.
  • bcohen0
    bcohen0 Member ✭✭
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    I just had the most horrifying phone call with "Quicken Support". Who the hell was that? Not a good look.

    I'm looking at my ConnLog.txt. It says: <title>HTTP Status 400 – Bad Request</title>

    In my HTTPLog.txt: "subject" : "All download attempts from TD Ameritrade are failing.",
    "message" : "[OFX http-400] All download attempts from TD Ameritrade are failing.",

    In ErrorLog.txt: errorCode = 400;
    errorDescription = "HTTP-400 Error from TD Ameritrade";
    errorDomain = "OFX:Session";

    OFXLog.txt: 2020-10-12 21:27:31 +0000: Response from https://ofxs.ameritrade.com/cgi-bin/apps/OFX (BID 7768)

    2020-10-12 21:27:31 +0000: Response encoding: utf-8, length: 800, MIME type: text/html, and statusCode: 400

    2020-10-12 21:27:31 +0000: HTTP error 400 from server:


    Well? How about it? I think something is out of sync.
  • bcohen0
    bcohen0 Member ✭✭
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    OH, Another piece of data: When the error box comes up from the One Step Update, it says that the last update is 23-Sep, and it says Last Attempt 24-Sep-2020 6:53am. It says this same thing every day. It says it today, even though today is 12 October.
  • bcohen0
    bcohen0 Member ✭✭
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    > @jcombatti said:
    > Hello, I have had the same issue since September 22nd with TD Ameritrade. I am using Quicken Home, Business and Rental Property for Windows. I get an OL-209-B error saying Quicken is unable to read a response from the server. I've tried resetting and deactivating/reactivating. Didn't work.

    Hi, Are you in a timezone which is GMT+13 or greater right now? I am, and I just discovered that if I change my computer to a timezone of GMT+12 or less that it works. I'm really curious if this explains your issue too.
  • norman103
    norman103 Member ✭✭
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    I am also having trouble with TD Ameritrade. Last Saturday I got the OL-209B Error. Now I do not get Errors, but I am not getting transactions. I tried resetting and deactivating, both did not work.

    On 2 of the 3 accounts that are exhibiting problems, when I deactivated and setup again, it said it "was having trouble connecting to the TD Ameritrade Server.

    I am in UTC 0500 Time Zone. I have had Ameritrade for years and this is the first problem I can remember. TD Ameritrade said they cannot help beyond resetting and deactivating ....... any help would be appreciated.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello all,

    Thank you for the response and the additional details.

    If you haven't already, please take a moment to review the steps and information available here regarding the OL-209 error.

    If the steps above do not resolve the issue, you will need to contact your financial institution. 

    Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist that handles transaction download issues at the financial institution.

    If your financial institution states they can't assist, an escalation with the financial institution may be necessary.

    Thank you,
    -Quicken Tyka
    ~~~***~~~
  • norman103
    norman103 Member ✭✭
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    TD Ameritrade told me they cannot help. I have 6 accounts at TD Ameritrade. 4 of them work, and 2 of them do not. Has anyone run into this before? I tried deleting all the Temp Files and Resetting and all that jazz..... no luck yet.
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @norman103

    Thank you for taking the time to visit the Community to let us know where you are at with this issue, although I apologize that TD Ameritrade was unable to assist.

    OL-209 B is a Direct Connect error. Quicken does not have access to the financial institution's servers to correct the problem. 

    As you have not been able to gain any traction with the bank thus far, I would recommend contacting Quicken support by phone on Monday to request that the agent contacts the financial institution with you.

    https://www.quicken.com/support#contact-support

    Thank you,

    -Quicken Tyka
    ~~~***~~~
  • norman103
    norman103 Member ✭✭
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    Quicken Tyka - I don't have a lot of confidence that the Quicken Agent will get to the right person at TD Ameritrade. Do they have a special line they can call, or are they just going to call the same number I would and get the same result?
  • Quicken_Tyka
    Quicken_Tyka Alumni ✭✭✭✭
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    Hello @norman103

    Thank you for the response and the additional questions. The agent would contact the bank using the generic support number.

    When contacting the bank, you will typically need to ask a supervisor, the online banking team, or for higher support.

    Support may be better able to explain all that has been done on Quicken's end to ensure that the bank representative understands what is needed to be done on the bank's end.

    Support may also look at the log files to locate the error to be able to provide more information to the bank.

    -Quicken Tyka
    ~~~***~~~

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