why won't transactions download from financial institutions

Quicken Mac Subscription Member
edited April 2022 in Errors and Troubleshooting (Mac)
Using a MacBook Pro OS 10.15.7. Quicken 2020 5.18.2

Updated transactions until Nov. 1. Now nothing. No errors show up.

Ideas?

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Best Answer

  • Quicken Windows Subscription Alumni ✭✭✭✭
    Answer ✓

    Hello @Marcella

    Thank you for reaching out on the community and telling us about your issue.  I do apologize for the issue you're having. It sounds like you've been having these issues for a bit. I think with how longs it's been it may be best to contact Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly.  I'll leave our hours down below so you can find a time that works best for you.

    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


Answers

  • Quicken Mac Subscription SuperUser, Mac Beta Beta
    @Marcella  You'll have to provide more information for anyone on this forum to try to offer any help. Name one or more of your financial institutions, and which connection method you have set for each of them. 

    For connectivity issues like this, it's often best to find time to call Quicken Support (weekdays only) so a support representative can share your screen and help diagnose and hopefully fix what's wrong.
    Quicken Mac Subscription • Quicken user since 1993
  • Quicken Mac Subscription Member
    for instance, trying to update transactions from Chase credit card using quicken connect.
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Answer ✓

    Hello @Marcella

    Thank you for reaching out on the community and telling us about your issue.  I do apologize for the issue you're having. It sounds like you've been having these issues for a bit. I think with how longs it's been it may be best to contact Quicken Support via chat or phone and sharing your screen with one of our support reps, if you feel comfortable doing so, to have the matter looked at and hopefully fixed promptly.  I'll leave our hours down below so you can find a time that works best for you.

    Thanks,

    Quicken Francisco


    Quicken Phone Support Current Hours of Operation:

    Monday through Friday

    5:00 am to 5:00 pm PDT

     

    Quicken Chat Support Current Hours of Operation:

    Monday through Sunday

    5:00 am to 5:00 pm PDT


This discussion has been closed.

Welcome!

It looks like you're new here. Sign in or register to get started.
Sign In
Register

Quick Links

Categories