Chase Credit Card Accounts show as "Locked" in Quicken

Member ✭✭✭
edited June 2022 in Paying Bills, Online Billers & Reminders (Windows)
Quicken Premier
R30.14
Build 27.1.30.14
Win 10 Pro 10.0.19042 Build 19042
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When I try to update accounts, I am getting the following message for my Chase credit cards.

I have been in contact with Chase and 1) their web site says everything should be OK, and 2) I have called Chase CS and they say everything is fine at their end.

Meanwhile, I am unable to update.

No other error codes other than what is shown in the attached.

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Best Answer

  • Member ✭✭✭
    Answer ✓
    UPDATE: Today, all three Chase account miraculously (LOL) started working.

    Did nothing but try to update accounts. Had to reauthenticate and then everything worked.

    Perhaps last night's full moon had something to do with it. I dunno.

Answers

  • Quicken Windows Subscription Member ✭✭✭✭
    If you haven't already, I suggest you check Secure Messages on the Chase web site. Chase actually has a pretty sophisticated security model.  You may need enable access on the Chase web site: select Security & Privacy
  • Member ✭✭✭
    Thanks, but,

    1) The last secure message I received from Chase was in October about my "Credit Journey".

    2) The accounts are activated. They show activated on the Chase web site and I double checked with their CS. And they did work fine until I tried today.

    Hopefully, this is a connection problem that will just resolve.

    When I called Chase today, the phone lines were extremely noisy. That may be a clue.

    BTW. I like your deerstalker.
  • Member ✭✭✭
    Answer ✓
    UPDATE: Today, all three Chase account miraculously (LOL) started working.

    Did nothing but try to update accounts. Had to reauthenticate and then everything worked.

    Perhaps last night's full moon had something to do with it. I dunno.
This discussion has been closed.

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