Quicken Community is moving to Single Sign On! Starting 1/22/21, you'll sign in to the community with your Quicken ID. For more information: http://bit.ly/CommunitySSO

Backup of Quicken Data File - while OneDrive running

mebskivt
mebskivt Member
Every time I try to backup my Check Book, I get the following error messages.
Quicken cannot open the data file because it is in use by another application, such as a cloud storage backup. Please close that application or turn off cloud storage sync and try again.
After I click on OK, the following error message appears
Unable to re-load the current file after copy
Then I get a Problem and Solution screen

This has been happening for the past 3 to 4 months. I just reboot the comptuer.
Tagged:

Answers

  • splasher
    splasher SuperUser ✭✭✭✭
    Are you using a backup service like Carbonite or a cloud syncing service like Dropbox or OneDrive?
    It sounds like one of them is jumping in between Quicken releasing the file for backup and then Quicken trying ot reopen the file after the backup.
    If this is it, you need to suspend that service while running Quicken.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • thecreator
    thecreator SuperUser ✭✭✭✭✭
    mebskivt said:
    Every time I try to backup my Check Book, I get the following error messages.
    Quicken cannot open the data file because it is in use by another application, such as a cloud storage backup. Please close that application or turn off cloud storage sync and try again.
    After I click on OK, the following error message appears
    Unable to re-load the current file after copy
    Then I get a Problem and Solution screen

    This has been happening for the past 3 to 4 months. I just reboot the comptuer.




    Post back with information requested from the URL.


    thecreator - User of Quicken Subscription R32.12  USA & Quicken 2017 HBRP R20.6 USA
                       Windows 10 Pro 32 & 64-Bit Build 21364.1000
    also            Windows 10 Pro 64-Bit Build 19042.928

    Note: Holding Down the Left Shift Key or Left Ctrl Key produces Window with Quicken 2019 in the Title Bar when click About Quicken,

    View: https://community.quicken.com/discussion/7859218/work-with-copies-of-your-actual-quicken-data-files/p1?new=1

  • mebskivt
    mebskivt Member
    Windows 10 Pro
    Version 2004
    OS Build 19041.685
    Quicken Premier
    Year 2020
    Version R30.21
    Build 27.1.30.21
  • splasher
    splasher SuperUser ✭✭✭✭
    I'll ask and say again:
    Are you using a backup service like Carbonite or a cloud syncing service like Dropbox or OneDrive?
    It sounds like one of them is jumping in between Quicken releasing the file for backup and then Quicken trying to reopen the file after the backup.
    If this is it, you need to suspend that service while running Quicken.
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
  • mebskivt
    mebskivt Member
    I do not use Carbonite. I have OneDrive and Google Sync. I am right now trying to delete Quicken out of places where OneDrive is finding it. I'll be back
  • Ps56k2
    Ps56k2 SuperUser ✭✭✭✭✭
    edited January 18
    mebskivt said:  I have OneDrive and Google Sync.
    It just comes down to WHERE you have the Quicken QDF data file,
    and the Quicken auto-backup files, and the Quicken manual backup files stored..... EXCLUDE those folders from OneDrive access.....
    BUT - manually copy them at some later time, so they are stored off-site.
    [EDIT] - have also updated the topic title to better reflect the actual Q&A

    Quicken 2020 Deluxe - Subscription - Windows 10
  • splasher
    splasher SuperUser ✭✭✭✭
    The simplest solution is to turn off the syncing of OneDrive/DropBox while Quicken is running, then turn it back on when done so that the syncing can be done.  The user gets their data synced to the cloud and they don't have to make sure that they have copied the correct file(s).
    -splasher  using Q since 1996 -  Subscription  -  Win10
    -also older versions as needed for testing
    -Questions? Check out the  Quicken Windows FAQ list
Sign In or Register to comment.