Trying top pay bill but it says it needs to be refreshed

LouDavis951 · July 2021

Trying to pay a bill on line using Quicken's process. I've updated the account and entered the one time code Chase sent. However, when I go to make a payment it states to select Refresh from the drop down menu. My question is what drop down menu? The message doesn't direct any further.

Quicken Paloma · July 2021

Hello @LouDavis951,

Thank you for reaching out to Quicken Community. I apologize you are having difficulties with your online biller. You are correct, the instructions are not laid out clearly. To refresh your biller select the drop-down menu under the action column and select "refresh bill(s)." An example is shown below.

Image: https://us.v-cdn.net/6031128/uploads/editor/ou/ne0eyiyjkce1.png

Additionally, I have also refreshed your biller on my end. Please let us know if you have any other questions or concerns.

Let us know how it goes.

-Quicken Paloma

Trying top pay bill but it says it needs to be refreshed

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