account missing from one step update

MichaelWeis
MichaelWeis Member ✭✭✭
in Download, Add/Update Accounts (Windows)
One bank account no longer appears in the onestep update list. When I look at the account's online services tab, it says that it is set up for online updates. All other credit cards and bank accounts are working.

Answers

  • Quicken Paloma
    Quicken Paloma Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @MichaelWeis, 

    Thank you for reaching out to Quicken Community. I apologize you are having this issue. I would recommend double-checking that the account is not hidden or kept separate. If this does not resolve the issue dis/reconnect the account. 

    For instructions on deactivating an account click here. 

    Please attempt the steps above, let us know how it goes, and of any questions or concerns. 

    -Quicken Paloma 
  • garysmith87
    garysmith87 Quicken Mac Subscription Member ✭✭✭✭
    When you start the One Step Update process, enter your Vault password but select SETTINGS.

    Make sure you put a check mark beside your bank.  Select APPLY, then Update Now.  

    See if that fixes the problem.  
  • MichaelWeis
    MichaelWeis Member ✭✭✭
    > @garysmith87 said:
    > When you start the One Step Update process, enter your Vault password but select SETTINGS.
    >
    > Make sure you put a check mark beside your bank.  Select APPLY, then Update Now.  
    >
    > See if that fixes the problem.  

    After clicking on settings, the problem bank doesn't even appear on the list.
    ????
  • MichaelWeis
    MichaelWeis Member ✭✭✭
    "rebooted" the account and it seems to have solved the problem.
This discussion has been closed.

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