Downloads to existing Schwab accounts stopped working

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Scott Perrin
Scott Perrin Member ✭✭
edited April 2022 in Errors and Troubleshooting (Mac)
Announcement from Kathryn indicates existing accounts should continue to download despite changes in connection. Error 403 on all existing accounts after required input of new passwords. Is there a workaround?

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  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
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    Hello "Scott Perrin"

    Thank you for taking the time to share the details of your experience, although we apologize for any frustration or inconvenience experienced.

    This behavior has been reported to our teams, however, they have confirmed the switchover is still in progress and request that if an invalid password error is received, to please allow up to 2 hours and then attempt to update accounts once more.

    Thank you,

    Sarah
  • Quicken Sarah
    Quicken Sarah Alumni ✭✭✭✭
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    Hello again @Scott Perrin

    Our teams have made a few adjustments internally, would mind please closing and re-opening Quicken and then attempting to update the Charles Schwab account(s) once more.

    You will still receive a prompt to enter the password, but please let us know if the update completes successfully or if you still receive an invalid password error.

    Thank you,

    Sarah
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