Not all Schwab holdings showing up

I'll reach out to you both directly but let me provide some background that might help everyone who reads this post investigate these types of issues.

1) Switching from the old Schwab connection to the new one means we're now getting data from a new Schwab service and this could mean that transactions, holdings, and balances may be presented in subtly different ways. We've been working closely with Schwab and our aggregation partner over the past year to iron out any differences and to make sure Quicken interprets them in the same way but things can be missed so make sure a buy on Schwab is showing up as a buy in Quicken, etc.

2) Some people are reporting duplicate transactions. Every transaction is typically identified by an ID and if your transaction downloads overlap we know not to download a transaction again if we see a matching ID.  However, the IDs are different between the 2 systems so we can't rely on the IDs matching but will look at other items in the transaction such as date and amount to decide whether a transaction is a duplicate. This is made harder with investment transactions because they don't always happen or get reported on the same day and they don't always impact the cash balance. This means Quicken doesn't always guess correctly which can result in duplicate transactions. Look for duplicate transactions which could be changing your holdings. For example. Let's say you have 200 shares of Apple. You sell 100 shares. We accidentally duplicate that transaction so now you have 2 sales of Apple removing 200 shares. This would result in 0 holdings for Apple.

3) We interpret your holdings based on what Schwab reports. There have been issues in the past when there is a lag in reporting.  Let's say you make a purchase or a sale on Friday but it doesn't actually get recorded until Monday or Tuesday which can result in a temporary difference in holdings. For example, if you go to the Schwab website they may record your purchase or sale and it shows up immediately but in Quicken, we may not get the transaction until a few days later.

4) Stock splits are always incorrectly reported by Schwab. In the past, they would classify them as an Add Shares. I know this new system was reporting it differently that would be hard to detect or could impact your holdings but we asked them to go back to Add Shares. I think it's difficult for their systems to report them as a Stock Split. In any case, take a look at any securities you know have gone through a split recently.

5) Placeholder issues. Because Quicken only gets a set number of months of data and doesn't get your entire history, we have to create placeholders that act as a proxy for the shares you purchased prior to the first transactions you have in Quicken.  These are calculated and change every time holding amounts are updated based on downloaded transactions and what Schwab tells us your total holdings for a particular security should be. Sometimes the number of holdings we get from the financial insitution is incorrect or there could be times when our calculations are off because of rounding errors or some other issue that can throw off the holdings count.  The fix is to delete the placeholder.

Anyway, as you can guess there are many things that could potentially throw off your holdings. These are some common reasons or areas to investigate.