Why is Quicken unable to set-up an account? Seems to be a missing screen.

I am pretty experienced with Quicken, but not an expert. I wish to set up a credit card account for Quicken update which I have done several times before. When I click "Add Account" from the tools menu I am taken directly to the screen where I select a bank. I enter the requested user name and password. Both absolutely correct; I can enter the on-line site with them. Quicken tells me the bank (Citi) is rejecting them. Citibank says there is no reason on their end this should be happening. This card was on Quicken prior to a crash. I have noticed one thing that seems odd. In the past it seems that I got a screen asking what sort of account I wished to add which included "credit card" among others prior to getting to the bank selection screen. This screen does not appear. Any help will be appreciated.