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Capital One Online Balance

tomcon

When I download transactions for Capital One account using the One Step Update, after the transactions post, the current online balance does not update. I've tried resetting the account, that did not work. This has been an issue for several weeks now.

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Accepted answers

MrZipp

With the most current download today - R46.48, the current online balance for Capital One finally shows the correct amount.

All comments

Quicken Anja

Hello @tomcon,

Thank you for reaching out to the Community to tell us about your issue, though I apologize that you are experiencing this.

We have opened an escalation ticket with our service provider for this issue. While the investigation remains ongoing, please, refer to this open Community Alert for updates.

I apologize for any inconvenience this may cause! Thank you.

Maridots

I have the same issue.

MICKEYBNY

I have the same issue. Transactions download fine, but statement online balance, $0; I validated and super validated the file and no luck. This same thing occurred about a month ago and is back.

Bks4JHB

I’m having this issue as well. It’s been WEEKS. Not helpful!

mitch.trumpetwin

Count me in as well.

ledouglas1964

Having the same problem

MICKEYBNY

Mine is working now with last release update.

MrZipp

With the most current download today - R46.48, the current online balance for Capital One finally shows the correct amount.

MICKEYBNY

error cc-501 again today. What a pain in the rear.

tomcon

Briefly received the correct online Capital One balance after download, but as of today, no longer.