Under property asset account balances

jam l
jam l Quicken Windows Subscription Member ✭✭
edited January 2022 in Business and Rental Property Tools (Windows)
Clicking property & debt, then select asset account. New window for property details, etc; upper right corner, "account overview"- shows the last online balance, but this balance doesn't update on the graph, even after adjusting. Please advise how to connect, fix? Open to all suggestions.
Thanks- hope I was clean in my description.
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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    Hello @jam l,

    Thank you for taking the time to visit the community and report the issues that you are experiencing, though I apologize you are having trouble at all. 

    Is this where you were directing us to? (pictured below)



    If so, please click on the little gear to the right. (pictured above) And then click Update my account balance.

    Does this update your graph?




    Quicken Alyssa

    Quicken Alyssa

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  • jam l
    jam l Quicken Windows Subscription Member ✭✭
    Yes,that's it. That particular option doesn't appear on my screen, only allows for "view all accounts".
  • jam l
    jam l Quicken Windows Subscription Member ✭✭
    Hi Alyssa, I went to my loan ledger under "Rental Property" and that had an option to update my balance, but that balance is associated with the asset side, not the liability side. If my debt is decreasing, then my assets should increase in value/balance?
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