Login failed and I can't recreate new login

Quicken Windows Subscription Member ✭✭
I need to access my account to change my credit card for auto renewal billing. Quicken isn't recognizing my login, so I asked for reset. Even after doing that it still won't allow me to login. I waited 40 minutes for a chat, and nothing [Removed - Inaccurate/Speculation]. I'm at a loss how to change my credit card and have no way to reach my account or tell Quicken about it.

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Answers

  • Quicken Windows Subscription Member ✭✭✭✭
    If you haven't already, you may want to review: https://www.quicken.com/support/quicken-support-options
  • Quicken Windows Subscription Alumni ✭✭✭✭
    irwinfayne said:  Quicken isn't recognizing my login...
    what happens when you go to the Quicken signin screen -



  • Quicken Windows Subscription Member ✭✭
    I'm able to sign into Quicken the app using my normal login information. It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.
  • Quicken Windows Subscription Member ✭✭✭✭
    I'm able to sign into Quicken the app using my normal login information. It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.
    If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account

    If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options


  • Quicken Windows Subscription Alumni ✭✭✭✭
    edited January 2022
    irwinfayne said:   It's only when I attempt to access my account settings on the Quicken website that it won't recognize my login.
    what is the error - ???
    BTW... the same exact email address and password is used for accessing this forum.

  • Quicken Windows Subscription Member ✭✭
    Oops! Something went wrong.
    Please try again, and if it still
    doesn't work, let us know.
  • Quicken Windows Subscription Member ✭✭
    > @Sherlock said:
    > If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account
    >
    > If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

    the only two choices are by phone and chat. I tried chat. Even though it said 25 minutes for chat to begin, it hadn't started after 40 minutes so I gave up.
  • Quicken Windows Subscription Member ✭✭✭✭
    edited January 2022
    > @Sherlock said:
    > If you haven't already, I suggest you try accessing your account from within Quicken: select Help > My Quicken Account
    >
    > If the issue persists, I suggest you contact Quicken Support: https://www.quicken.com/support/quicken-support-options

    the only two choices are by phone and chat. I tried chat. Even though it said 25 minutes for chat to begin, it hadn't started after 40 minutes so I gave up.
    If not chat, then phone.  Those are the Quicken Support's options.  We're just other users. There isn't really anything we can do to correct the issue you're having.
  • Quicken Windows Subscription SuperUser ✭✭✭✭✭
    I need to access my account to change my credit card for auto renewal billing. Quicken isn't recognizing my login, so I asked for reset. Even after doing that it still won't allow me to login. I waited 40 minutes for a chat, and nothing [Removed - Inaccurate/Speculation]. I'm at a loss how to change my credit card and have no way to reach my account or tell Quicken about it.

    irwinfayne ,

    It is quite possible for you to be experiencing what you are facing.

    Use a browser
    like Microsoft Edge or Firefox and attenpt to sign in here:  https://www.quicken.com/ .

    Do not use the Quicken Program, itself.

    Work with Copies of your Actual Quicken Data Files

    thecreator - User of Quicken Subscription R53.16 USA

    Windows 10 Pro 32-Bit Build 19045.3693
    Windows 10 Pro 64-Bit Build 19045.3754



  • Quicken Windows Subscription Member ✭✭
    > @thecreator said:
    > Hi  @irwinfayne ,
    >
    > It is quite possible for you to be experiencing what you are facing.
    >
    > Use a browser like Microsoft Edge or Firefox and attenpt to sign in here:  https://www.quicken.com/ .
    >
    > Do not use the Quicken Program, itself.

    that link worked. I was able to login, change my payment method. Thanks!!!
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