Customer Support & Deceptive Sales Tactic

I went online and renewed my subscription with a 40% offer. After placing the order, the price reset to full price. I did not see any warning on the website that the price would not be discounted. Trying to contact Quicken to cancel this subscription, their supports number still state that they are closed for the holiday. This is January 17th, what Holiday are we talking about? Even their chat is shut down. Looking for suggestions? If this is the treatment I can expect, then its time to move on. Many other great accounting software's.