Download issue with Citi

Member admin
edited March 2022 in Download, Add/Update Accounts (Mac)
This discussion was created from comments split from: Download problem.

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  • Member ✭✭
    Same issue here Citi Bank
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Kathy Underwood, 

    Thank you for reaching out to the Quicken Community. We apologize you are having this issue. To better assist you more information is needed. Could you please let us know what error codes or messages you are receiving? In addition, how long has this issue occurred? 

    Please elaborate so that we may provide the proper guidance. 

    -Quicken Paloma
  • Member ✭✭
    see photo
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @Kathy Underwood, 

    Thank you for the screenshot. Could you let us know how long this issue has been occurring?

    Also, for more information regarding this error please refer to the Help Article linked below. 

    https://www.quicken.com/support/error-when-using-online-services-105

    Thank you!

    -Quicken Paloma
  • Member ✭✭
    It was fine a couple of days ago
  • Member ✭✭
    Kathy, I had to go to citi.com/datamanagement and added access to Quicken from there. Then I went into Quicken and reset up online access. That appears to have worked for me.
  • Quicken Windows Subscription Alumni ✭✭✭✭
    Hello @txpaki, 

    Thank you for reaching out to the Quicken Community. We appreciate your feedback and insight. If you come across any other issues or have further questions please let us know. 

    -Quicken Paloma
  • Quicken Mac Subscription Member ✭✭
    Download Error (-28)
    FI_WEBSITE_UNAVAILABLE:FDP-106:URL. Citi.com and Citibank Online are currently unavailable. Please try again later.

    Last worked 2/4/22 and has failed all day 2/5/22
  • Quicken Mac Subscription Member ✭✭
    CORRECTION: fat fingered 106 instead of 105

    Download Error (-28)
    FI_WEBSITE_UNAVAILABLE:FDP-105:URL. Citi.com and Citibank Online are currently unavailable. Please try again later.

    Last worked 2/4/22 and has failed all day 2/5/22
  • Quicken Mac Subscription Alumni ✭✭✭✭
    seqkn said:
    CORRECTION: fat fingered 106 instead of 105

    Download Error (-28)
    FI_WEBSITE_UNAVAILABLE:FDP-105:URL. Citi.com and Citibank Online are currently unavailable. Please try again later.

    Last worked 2/4/22 and has failed all day 2/5/22
    Hello @seqkn,

    Thank you for keeping in touch with us about this issue. I am sorry to hear that you are experiencing this download error. 

    Are you still seeing this error message as of February 6th, 2022? Also, are you able to log into your account on Citi.com with your regular credentials? Note that this could still be a server issue even if you are able to do so normally. 

    I look forward to hearing more from you about this.

    Thank you,

    Quicken Jared 
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