Schwab accounts STILL don't update

Posted by member RLF3rd on Jan 17, this has been working for me.


Here is the solution to downloading Schwab transactions that Hellrider mentioned above. It worked for me, Hellrider, and others on these boards when normal downloading methods were not working.

1. Open one of your Schwab accounts in Quicken.
2. Click on the “gear” symbol at the upper right to open the gear menu.
3. Press and hold the “shift” key and the “control” key.
4. While pressing “shift + control” click on “Update Transactions” on the gear
menu.
5. Dialogue box will ask if you want to “also re-download earlier transactions?”
Answer “yes.” [When I’ve done this, I only received recent transactions that
hadn’t previously downloaded, not an onslaught of previous transactions.]
6. A One Step Update dialogue box comes up for asking if you want update
transactions and balances for all Schwab accounts associated with the
Schwab username of the account opened in step 1. Click “Update Now.”
7. All recent transactions not previously downloaded from these accounts will
download.
8. Repeat for any Schwab accounts associated with a different username (for
example, a spouse’s account).

I hope this solution works for you. Obviously, it would be better if Quicken could figure how to make One Step Update work the way that it should, but in the interim this appears to be a workaround.

BTW, this solution was posted on another of these boards by a user who had gotten the tip from Quicken Support. That indicates that Quicken is aware of the issue and, hopefully, is working on a fix.

Good luck!

crashdox said:

My schwab updates just fine... but frequently has crap in it that Quicken can't seem to recognize ("unidentified security"). As well as not registering/recognizing CUSIPS so I always have to match them...which it seems to do just fine on its own ?!?!? This Schwab fiasco should get someone at Quicken fired.

I completely recognize the frustrations but respectfully disagree with the last statement since it was Schwab that made drastic changes in this case, not Quicken.  If Schwab is supplying unrecognizable data as mentioned, they should correct it.  And if they don't, I don't want Quicken to guess what it might be, rather I decide what it is and correct it.  There are many users who have absolutely no issues with Schwab downloads.  Ideally the two entities should work with each other and given the lack of Schwab's cooperation, hopefully Quicken is doing what they can to workaround Schwab's missteps and improve as much as feasible.