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blank "Reconcile" pop-up on startup

paladin

Windows 10, Quicken Deluxe R39.23
I'm getting this pop-up after online updates. Anyone else getting this? [See image]

[Image Replaced to Remove Private Info]

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Quicken Jared

paladin said:

Windows 10, Quicken Deluxe R39.23
I'm getting this pop-up after online updates. Anyone else getting this? [See image]

[Image Replaced to Remove Private Info]

Hello @paladin,

I apologize about this problem with pop-ups emerging after a One Step Update. Thank you for reaching out to the Quicken Community for discussion and support regarding this issue.

When did you first notice these pop-ups appearing? Also, do the pop-ups appear to be associated with one of your accounts? If possible, I recommend restoring from a backup saved prior to when this began to occur by going to File > Restore a Backup File... in the upper menu at the top of the screen, in order to see if this message still appears. We recommend saving backups frequently for use in situations such as these by going into the same menu and selecting File > Copy or Backup File... in the menu mentioned previously.

I look forward to hearing the results from attempting a backup restoration, and I intend to continue discussing this with additional recommendations in the future, if they prove necessary.

Thank you,

Quicken Jared

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Chris_QPW

Note I have seen that dialog. I get it when I download transactions for investment accounts that have the "Reconcile using online balance" checkbox selected on the Account Details -> Online Services tab.

Investment accounts really can't use the online balance for reconciling. It is a bug that setting is even there. But what's more it seems like they are half in half out of providing this functionality. It never used to popup that dialog before, but recently it has happened, and I have had to turn that off so that it doesn't popup.

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