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Chase - OL-393-A Errors [Edited]

CaveCreek

Quicken is unable to update your accounts.

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[Deleted User]

What I have found is that this error usually means you have Online Billpay set to "Yes" for an account that is not eligible for Billpay at your financial institution. Go to Account Details and check all of your accounts at Chase. If any accounts are not accounts you use billpay for, you need to change the appropriate billpay option to "No".

Quicken Jasmine

Hello All,

We do now have a New Active Alert regarding OL-393-A Errors with Chase. You may follow this link to bookmark the alert in order to remain up to date on any new information, ETAs, or resolutions that may occur.

We do apologize for the inconvenience this causes and we appreciate your support and patience.

All comments

TexasBob

All is well, no more errors

CGK1957

Announcement says it's fixed, but not for me. Chase bank accounts not updating and pending payment and its cancellation not clearing.

CGK1957

Downloading now after deactivation and reactivation. Will have to see whether the transactions that were pending when the failure occurred will process or not, but there is light at t the end of the tunnel.

Be nice to hear an explanation....

michael7572

This problem is not solved. After activating again with no errors I assumed it was fixed. However, yesterday I noticed that the interest wasn't downloaded to my Chase Checking or MM. I deactivated again, ran the update, and the interest $$$ downloaded into Quicken.

So the error message went away, but the functionality is still broken.

rem120

same problem but now with only one of my accounts. so frustrating.

Ron S

It is still working for me. Did you verify the connection is set up as Direct Connect?