Unable to pay my PayPal account
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HJR
Member ✭✭✭
In reviewing the ongoing QuickPay issue with Chase (ticket #8969126), I believe I am having the same issue paying my PayPal Credit bill.
I am able to schedule my PayPal bill using QuickPay in Bill Manager. However, when Quicken attempts to process my scheduled payment, it always fails. I then receive an email from Quicken stating:
"Payment failed
Your payment was canceled because PayPal requires that you enter a new one-time code verification. Please try your payment again and enter the one-time verification code."
Please note it says try the payment again and enter the one-time verification code. There is no way to enter a verification code at the time the payment is being processed by Quicken servers. Even if I refresh the bill and, if prompted, enter a verification code, when I submit the payment again, I receive the same failure.
So in the case of Chase, your suggestion to update your bill in the Bills & Income tab, and completing the authentication prior to making a payment does not work for PayPal.
I am able to schedule my PayPal bill using QuickPay in Bill Manager. However, when Quicken attempts to process my scheduled payment, it always fails. I then receive an email from Quicken stating:
"Payment failed
Reason:
Your payment was canceled because PayPal requires that you enter a new one-time code verification. Please try your payment again and enter the one-time verification code."
Please note it says try the payment again and enter the one-time verification code. There is no way to enter a verification code at the time the payment is being processed by Quicken servers. Even if I refresh the bill and, if prompted, enter a verification code, when I submit the payment again, I receive the same failure.
So in the case of Chase, your suggestion to update your bill in the Bills & Income tab, and completing the authentication prior to making a payment does not work for PayPal.
Please advise.
Thank you
Howard
0
Comments
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Hello @HJR,HJR said:In reviewing the ongoing QuickPay issue with Chase (ticket #8969126), I believe I am having the same issue paying my PayPal Credit bill.
I am able to schedule my PayPal bill using QuickPay in Bill Manager. However, when Quicken attempts to process my scheduled payment, it always fails. I then receive an email from Quicken stating:
"Payment failedReason:
Your payment was canceled because PayPal requires that you enter a new one-time code verification. Please try your payment again and enter the one-time verification code."
Please note it says try the payment again and enter the one-time verification code. There is no way to enter a verification code at the time the payment is being processed by Quicken servers. Even if I refresh the bill and, if prompted, enter a verification code, when I submit the payment again, I receive the same failure.
So in the case of Chase, your suggestion to update your bill in the Bills & Income tab, and completing the authentication prior to making a payment does not work for PayPal.Please advise.
Thank you
Howard
I am sorry to hear about this issue with payments in Bill Manager. Thank you for reaching out about this here on the Quicken Community.
To start with, I suggest you try to Review and Repair Online billers. Before this, save a backup by navigating to File > Copy or Backup File... in the upper menu at the top of the screen. After that, please navigate to the Bills & Income tab and click on the gear icon on the top-right. Then, click on Review and Repair > Review and Repair Online Billers in the dropdown menu.
You can also try Review and Repair > Review and Repair Payments.
Once that is done, see if the issue still continues to persist.
I look forward to hearing about your results.
Thank you,
Quicken Jared0
This discussion has been closed.