Bank feeds don't work after restore

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lpanski
lpanski Member ✭
edited October 2022 in Errors and Troubleshooting (Windows)
Is there a trick or tip to getting bank feeds to work on accounts after a restore? I've backed up and restored my data file to a new computer and now the bank updates are not working. The update generates a cc-502 error - no transactions are downloaded and the last download date is changed to the date the error is generated. :| :|
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  • Quicken Jasmine
    Quicken Jasmine Moderator mod
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    Hello @lpanski,

    Thank you for contacting the Quicken Community, though I do apologize that you are experiencing this error with your account(s). 

    Could you please clarify which financial institution you are experiencing the CC-502 error with? What is the connection method with said financial institution? You can see the connection method by navigating to Tools > Account List. 

    I am looking forward to hearing your response!

    -Quicken Jasmine

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  • lpanski
    lpanski Member ✭
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    Jasmine,

    Thank you for the response. I'm experiencing bank feed issues with Citi (ongoing issues since April 2022) and First Citizens. I did speak with a representative this morning who proposed unlinking the accounts and relinking. I believe that I will manually import these transactions and then look at another financial platform. I've used Quicken for a LONGGGG time and I know the risk of duplicate transactions after I do this is high and the housekeeping to clean this up makes me tired thinking about it. Maybe things have changed with duplicates, but I'm not willing to find out.

    Again, I appreciate the response.
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