Bills & Income Not Responding

Old Timer
Old Timer Quicken Canada Subscription Member
edited October 2022 in Errors and Troubleshooting (Windows)
The Bills & Income tab doesn't work anymore. Whenever I click on it to mark a bill as paid, the app just hangs... when I click anywhere on the screen, I get a pop-up from Windows to say that Quicken is not responding and I have the option to close the program, or wait. When I click close, I get another pop up to say a report was sent to Microsoft, and then the program exits. I'm running Quicken Canada R43.14, Build 27.1.43.14 on Windows 11. Help..

Comments

  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    If you haven't done so already, please try the following actions:

     

    Validate and Supervalidate instructions

    First save a backup file prior to performing these steps

    Validate: 

    1. File
    2. Validate and Repair File...
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.

    Super Validate:

    1. File
    2. Hold CTRL + Shift and click Validate and Repair File...
    3. Supervalidate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 30 secs)
    7. Reopen Quicken and see if the issue persists.
  • Old Timer
    Old Timer Quicken Canada Subscription Member
    Thanks very much for the reply. I will look for the patch and apply it. I did however discover that the problem only occurs when I have Quick open with the "Maximum" window size (top right corner before the X to close). If I switch to "Restore", then the problem goes away. Anyway, I really appreciate your writing a reply. Many thanks!
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