Chase accounts will not update. Why?

Question

I have done the "conversion" prior to the 26th and things seemed to be working OK except some accounts were created twice.  Once with the name I gave them and once with a name Quicken (or Chase) gave them.  Since last weekend I can no longer get updates on Chase accounts.  I get asked to enter passwords but there is no place to enter a password.  The system should be using the passwords in my Quicken Vault, right?  I still am getting the message to reauthorize but that does nothing to make it better.  What do I do to get this problem of Quicken fixed?

Quicken Anja · Answer

Hello @Alan Edward,

Thank you for taking the time to report your issue here in the Community, though we apologize that you are experiencing this.

Based on the issue you described, we request that you please reach out to Quicken Support directly for further assistance and possible escalation if they see fit.

We apologize for any inconvenience! Thank you.